Small AI Japan Co., Ltd. (hereinafter, “the Company”) recognizes the importance of protecting personal information collected from our stakeholders and considers it a fundamental principle of our business operations and one of our most critical management priorities.

To provide our customers with services that are secure, reliable, and trustworthy, we have established the following basic policy, communicated it to all employees, and are committed to strict compliance.

1. Basic Policy

  1. The Company complies with the Act on the Protection of Personal Information and all other relevant laws, regulations, and guidelines. We have established internal rules regarding personal information protection (hereinafter, “Company Rules”) and implement, maintain, and continuously improve them.
  2. The Company has established a management system for personal information protection and ensures that all officers and employees are fully aware of and adhere to the Company Rules.
  3. The Company handles personal information solely within the scope of the purposes for which it was disclosed to customers. We will not disclose or provide personal information to third parties without the customer’s consent or unless there is a legitimate reason.
  4. The Company strives to maintain personal information in accurate and up-to-date condition and implements continuous measures to prevent unauthorized access, leakage, loss, or damage. We are committed to ongoing improvements in information security.
  5. The Company responds promptly and sincerely to all inquiries and requests from customers regarding their personal information, including requests for disclosure or correction.

2. Purposes of Using Personal Information

When we collect personal information from customers, we clearly state the purpose of use in advance and use the information only within that stated scope. If we need to use personal information beyond the originally stated purpose, we will notify the customer and obtain their consent before proceeding. The purposes for which we use the personal information we hold are as follows:

  1. Personal information concerning customers:
    • Business negotiations and meetings with customers
    • Delivery of products, materials, and other items
    • Providing information about services, events, and promotions
    • Offering customer support and maintenance services
    • Responding to inquiries and consultations
    • Providing membership-based services
    • Conducting service development, surveys, and pilot programs
    • Fulfilling contractual obligations
  2. Personal information concerning job applicants:
    • Providing information and notifications regarding employment opportunities (including internships)
    • Managing recruitment processes

3. Lawful and Fair Acquisition of Personal Information

The Company obtains personal information through lawful and fair means.

4. Provision of Personal Information

  1. The Company will not disclose or provide customer personal information to any third party except under the following circumstances:
    1. With the customer’s prior consent
    2. As required by law
    3. When necessary to protect life, body, or property and obtaining the customer’s consent is difficult
    4. When outsourcing the handling of personal information within the scope necessary to achieve the stated purpose
    5. In the event of a merger, corporate split, business transfer, or similar transaction involving succession of the business
  2. Notwithstanding the above, the Company may provide certain personal information (e.g., name, address, telephone number) to its affiliated companies or agents when deemed appropriate for providing services or responding to inquiries. Customers may request the Company to cease such provision to these affiliated entities.

5. Inquiries Regarding Personal Information

For inquiries regarding the disclosure, correction, deletion, or other handling of your personal information, please contact us via the inquiry form.

6. Other Matters

  1. Regarding Access Information
    To improve our services, we may collect access log information. Please note that the purpose of collecting access logs is not to identify individual users.
  2. Regarding Cookies
    To enhance your browsing experience, we use cookies on certain parts of our website. Cookies and IP address information are not considered personal information as they cannot identify an individual on their own. You may disable cookies through your browser settings if you prefer.

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Effective Date: October 15, 2025
Hayata Koji, Representative Director
Small AI Japan Co., Ltd.